We want to make sure that the views and experiences of people to help shape our work.
Our Participation Plan outlines how citizens and the people we work with - care providers, care commissioners, local authorities and our partners – have greater voice and control in what we do.
How you can get involved
National Advisory Board
We’ve set up a National Advisory Board to help us improve the services we inspect and provide a voice for people in the way the services we regulate and review are run.
During inspections our inspectors spend time listening and talking to people to get their views and opinions. As part of the inspection process people and their families should get the opportunity to complete a questionnaire. These will be given to you by the service providers on our behalf.
You can also provide us with feedback on how a service is performing.
When we conduct reviews, we make sure we talk to and work with the people who are receiving services.
Independent visitor scheme
We ran an Independent Visitor pilot scheme in care homes in 2012 to see how we could involve citizens in visiting and inspecting services. We are now looking at our findings of the pilot. We ran a pilot scheme in children’s homes in early 2014.
Consultations and surveys
We run consultations or surveys when we want feedback from people on a particular subject. If you have registered to receive updates from us, you will automatically get notified.
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Reference to ‘Care and Social Services Inspectorate Wales’ (CSSIW) in the documents on this page should be read as ‘Care Inspectorate Wales'.