Online services

We are designing online services ‘CIW Online’ to support our work and make it easier for providers and people to contact and work with us.

We are rolling out online services in a phased approach over the next few years and launched our beta version in February 2016 to child minders.

What else will you be able to do online?

Childcare and play providers

Childcare and play providers were able to complete their SASS part two using CIW Online. Responsible Individuals or Registered Person’s of childcare and play services who already have a CIW Online account and submitted both SASS parts one and two are able to view their submitted SASS forms and view and amend their contact details online.

Responsible Individuals/Registered Persons of adult care homes, children’s homes and domiciliary care agencies

Responsible Individuals/Registered Persons of adult care homes and children’s homes who already have a CIW Online account and submitted their focused SASS from last year are able to view their submitted SASS form and view and amend their contact details online.

This year’s SASS included domiciliary care agencies. This is the first time that providers of domiciliary care agencies have been asked to complete their SASS using CIW Online. The deadline to complete the SASS was 15 November 2017.

In future, providers will also be able to submit notifications online and make changes to their registered service. We are also going to develop online applications for any new providers wanting to register with us.

All online services will be available in Welsh and English.

How do I access CIW Online?

Currently, only childcare and play providers,  Responsible Individuals/Registered Persons of adult care homes, children’s homes and domiciliary care agencies can access CIW Online (External link). We will let all other providers know when they can access our online services.

Creating your CIW Online account

It will take you a few minutes to set up your account.

You will need to have:

  • A valid email address
  • A PIN number that we would have sent to your registered address

We will also ask you some security questions when you activate your account.

Online support

If you need help using our online service or have any questions please email us.

On this site

Concerns about care? Please let us know if you have any concerns about us, a service, or a member of care staff. Raise a concern