What we do

We are the independent regulator of social care and childcare in Wales.

We register, inspect and take action to improve the quality and safety of services for the well-being of the people of Wales.

  • What we do

    • We carry out functions on behalf of Welsh Ministers
    • We decide who can provide services
    • We inspect and drive improvement of regulated services and local authority social services
    • We undertake thematic reviews of social care services
    • We take action to ensure services meet legislative and regulatory requirements
    • We investigate concerns raised about regulated services

  • Our core values

    Our core values ensure people are at the heart of everything we do and aspire to be as an organisation.

    • Integrity: we are honest and trustworthy
    • Respect: we listen, value and support other
    • Caring: we are compassionate and approachable
    • Fair: we are consistent, impartial and inclusive
    • Professional: we are skilled, knowledgeable and innovative

  • Services we regulate and inspect

    • Care homes for adults, including those providing nursing care
    • Domiciliary care agencies
    • Adult placement schemes
    • Nurses’ agencies
    • Children’s homes
    • Childcare and play services for children up to 12 years old
    • Fostering agencies
    • Adoption agencies
    • Boarding schools
    • Residential family centres
    • Residential special schools
    • Further education colleges which accommodate students under 18

    We also inspect  social services departments in Wales and conduct national reviews to monitor how well services are performing.

  • How we carry out our functions

    We carry out our functions on behalf of Welsh Ministers under the following legislation:

    We regulate social care and early years services using the regulations and national minimum standards made by the National Assembly for Wales and the Welsh Government. The regulations allow us to regulate the conduct of providers in Wales.

On this site

How we enforce

What action we will take if a care provider does not meet the requirements and conditions of their registration

Concerns about care? Please let us know if you have any concerns about us, a service, or a member of care staff. Raise a concern