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Be our eyes and ears - how to report a concern to us

We’ve launched a new campaign about how you can tell us your concerns or feedback about services.

People deserve the best care. Our inspectors see loads of excellent care in Wales, but when they don’t, we act.

We work to make people’s lives better, but we need you to help us. We need you to be our eyes and ears on the ground – to tell us if you have concerns, but also let us know about the good care you see.

How to raise a concern infographic

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Concerns about care? Please let us know if you have any concerns about us, a service, or a member of care staff. Raise a concern