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Our response to the Older People's Commissioner for Wales

Our Chief Inspector's statement.

Imelda Richardson, Chief Inspector for Care and Social Services Inspectorate Wales, said:

Every year we complete thousands of inspections and talk directly to people about their experiences of care and how it contributes to their quality of life. This is the core of our work and we make sure people receiving care in Wales are safe. Year on year we see improvements in the care being delivered in Wales and saw a 64% reduction in the number of services who were considered a service of concern in 2014/15. We want to re-assure the public that we are an effective inspectorate and regulator - we always put the quality of the care that people receive at the heart of our work. 
We constantly review our work practices and inspection and regulation methodologies and continue to take our work seriously. Our powers will be further strengthened with the implementation of the Regulation and Inspection of Social Care (Wales) Bill in 2017 and will also address a number of the concerns identified in the Flynn Review.

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