The woman asked for details about nursing staff at a care home. When the provider asked for a contact telephone number or for the person to get in touch by email, she hung up.
If you are a care provider who is contacted by CSSIW and have any concerns about the person calling, take their name, contact details and which regional office they are calling from.
You can then call our central phone number 0300 7900 126 and select to be put through to your regional office, and request to speak to that person.
If you have any concerns, call 0300 7900 126.