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Problems getting online to complete your SASS: Resolved

Thank you for being patient whilst we fix the connectivity issues, these are now resolved.

Thank you for your feedback about our SASS online form, sorry for the inconvenience about getting online and submitting the SASS. We have fixed these issues.

Still having problems?

We have fixed the issues around connectivity and submitting your SASS however, if you find that you are still having problems, please let us know. We want to work with you to make it better. You can email cssiw.online@wales.gsi.gov.uk or call us on 0300 025 6222, 9am-5pm Monday to Thursday and 9am-4.30pm on Fridays.

Help with the form itself

If you need support completing your SASS online, have questions about how to fill in the form, or about what information you need to provide, contact your local sector organisation:

Wales PPA

Telephone: 02920 451242  


Telephone: 01824 707823


Telephone: 0845 880 1299
E-mail: paceycymru@pacey.org.uk

Play Wales

Telephone: 02920 486050

Clybiau Plant Cymru Kids' Clubs

Cardiff: 02920 741000
Cross Hands: 01269 831010
Colwyn Bay: 01492 536318
E-mail: info@clybiauplantcymru.org 

Mudiad Meithrin

Telephone: 01970 639 639
E-mail: post@meithrin.co.uk 

Local Family Information Services (FIS)

Telephone: 0300 123 7777

They will be able to help you to complete the form online.

If you do experience issues, please save your form and try again another time. Please click ‘log out’ when you’re finished rather than clicking the ‘x’ in the top right-hand corner.

Timescales for SASS

Providers have until 17 August to submit their completed SASS form and can save and return at any time before submitting it before this date. 

Some sections of the SASS relate to the week of:

  • 11 to 15 July for term time childcare providers or
  • 1 to 5 August for holiday childcare providers only

Please note that although information about weeks of 11-15 July and 1-5 August are important for your SASS, you can fill in the form any time before 17 August.

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