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We have changed our name to Care Inspectorate Wales

The change takes effect from today (15 January 2018).

From now on, if you see the name ‘Care and Social Services Inspectorate Wales’ or ‘CSSIW’, this should be read as ‘Care Inspectorate Wales’ or 'CIW'. Both are valid.

Providers do not need to worry, your registration will not be affected by our change of name.

If care providers or partners have any paperwork or documentation with CSSIW written on it, it will continue to be valid, but we will be updating our own forms and guidance to include the new name in the coming weeks.

Previously published documents such as inspection reports will not be changed and will retain the CSSIW branding.


Last year, Chief Inspector Gillian Baranski announced at the Association of Directors of Social Services (ADSS) Cymru conference that we would be changing our name to Care Inspectorate Wales.

This simplification reflects the modern face of the inspectorate in Wales and has been discussed with staff and stakeholders.

Contact details

Our telephone number remains the same and all our email addresses will continue to work. However, you can now contact us at ciw@gov.wales or agc@llyw.cymru

Our website name and social media channels have been updated to reflect our new name. You can now reach us at our new website address www.careinspectorate.wales, follow us on Twitter at @care_wales or @arolygu_gofal, or on Facebook at www.facebook.com/careinspectoratewales or www.facebook.com/arolygugofal

Our CSSIW website address will continue to work but will point to the new website.

If you have any questions, please email ciwcomms@gov.wales

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