Annual Report 2011-2012

Improving care and social services in Wales.

This annual report highlights the continuing challenges facing local authorities and their delivery partners in 2011–12 due to the increasing demand for care and social services and the increasing complexity of needs.

It also reports on the modernisation programme undertaken by Care and Social Services Inspectorate Wales (CSSIW) to streamline its processes so that inspectors spend more time talking to service users about their experiences of social care.

Reference to ‘Care and Social Services Inspectorate Wales’ (CSSIW) in the documents on this page should be read as ‘Care Inspectorate Wales'.


Download the full report

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