Performance Evaluation Report 2013–14: Conwy County Borough Council social services

Key findings and recommendations of Conwy County Borough Council social services.

The evaluation is based on:

  • Information received from the council
  • Performance data
  • Discussion at quarterly engagement meetings with senior officers
  • Inspections, reviews and site visits
  • Intelligence from complaints and concerns
  • Information from other inspectorates and regulators
  • Inspections of regulated services commissioned by the council

The performance of each council has been moderated to ensure a consistent, transparent and proportionate approach. An independent moderator was commissioned to assist with the process.

The outcome of the evaluation and review process will help to inform the work we do in  each authority and the development of our national or thematic reviews.


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