We inspected in January and February 2017, to review how well people were served by the local authority when they sought information, advice and assistance.
We wanted to find out how easy it was for people to contact children’s services, if they were given enough information, and whether this helped them to get the care and support they needed.
The authority is now required to produce an improvement plan in response to the report.
- Consistently record information so that people do not have to repeatedly provide the same information to local agencies
- Ensure that anyone who contacts the local authority is advised of progress where appropriate
- Continue to prioritise the recruitment of more Welsh-speaking staff
- Ensure that commissioning is rooted in a thorough understanding of local population needs, based on comprehensive data and more meaningful engagement processes
Reference to ‘Care and Social Services Inspectorate Wales’ (CSSIW) in the documents on this page should be read as ‘Care Inspectorate Wales'.