We inspected in October 2016, looking at outcomes for people and their carers that access information, advice and assistance, including early intervention and prevention support.
We also took account of what the local authority understood about its own performance and the difference it was making for people.
We were testing out and learning from our new revised approach to local authority inspection.
Work with independent and voluntary groups to develop a variety of preventative services for citizens.
- Develop a plan to offer advocates to people, in line with the Social Services and Wellbeing (Wales) Act.
- Improve how quickly information and assessments were offered to carers.
- Set up an effective quality assurance process for assessments.
- Implement their policy to make sure staff are supported to maintain high standards during periods of change.
Reference to ‘Care and Social Services Inspectorate Wales’ (CSSIW) in the documents on this page should be read as ‘Care Inspectorate Wales'.