- No one structural arrangement appeared to provide significant advantages in terms of its effectiveness in supporting or securing the role of the statutory Director of Social Services. However there were some organisational structures that made it more difficult for the Director of Social Services to fulfil their statutory duties.
- In too many examples, the stability and effectiveness of the role of the Director of Social Services appeared to rely heavily on the personal standing of the given individual, rather than being appropriately underpinned by a clear corporate infrastructure.
- The Head of Paid Service has a pivotal role in empowering the statutory Director of Social Services and in ensuring that they are supported by the corporate infrastructure to meet their statutory accountabilities.
Reference to ‘Care and Social Services Inspectorate Wales’ (CSSIW) in the documents on this page should be read as ‘Care Inspectorate Wales'.