Inspection of the Children and Family Court Advisory Support Service in Wales (CAFCASS Cymru)

We are responsible for inspecting CAFCASS Cymru every three years. This inspection took place in November 2013 and reports on our findings.

Key findings

  • CAFCASS Cymru has undergone a transformational improvement since their last inspection
  • There has been a major restructure of the entire organisation to improve management oversight and staff accountability
  • The quality of service that the organisation provides has improved
  • Significant improvements in the management of complaints, performance management and quality assurance
  • Improvements with relationships with key stakeholders

Recommendations

  • Develop and implement a children’s participation strategy
  • Manage the cultural change with family court advisers and improve their confidence in the leadership
  • Embed the values of the organisation with all the staff in all aspects of activity
  • Implement supervision contracts with clear expectations for supervisors and those supervised
  • Update equality and diversity training for all staff

Reference to ‘Care and Social Services Inspectorate Wales’ (CSSIW) in the documents on this page should be read as ‘Care Inspectorate Wales'.

 

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