How we enforce

We will take action if a care provider does not comply with regulatory requirements or the conditions of their registration.

We measure care service providers against the requirements of the Care Standards Act 2000, (External link) the Children and Families (Wales) Measure 2010 (External link) and their related regulations. We report our findings in our inspection reports.

If, following our inspection, we find that people who use registered services are put at risk or the quality of their lives is affected as a result of failings by a provider, we will take prompt action to address any identified failings. We will firstly issue a non-compliance notice. These are usually published with the inspection report.

What we will do if requirements and conditions are not met

A non- compliance notice sets out which regulations are not being met, the evidence for this and the actions required with a clear timescale  for action. Unless urgent action is required, providers are given an opportunity to improve.  We will then check whether they comply. If they do, they will be inspected during our routine schedule of inspections.

When a provider becomes a service of concern

If the service delivered does not improve, we will escalate enforcement action by:

  • formally meet with the provider,
  • sharing our concerns with other agencies such as local authority commissioners,
  • considering and taking urgent enforcement action including suspending the service, cancelling registration or prosecuting the organisation or manager.

Reference to ‘Care and Social Services Inspectorate Wales’ (CSSIW) in the documents on this page should be read as ‘Care Inspectorate Wales'.


Download documents

On this site


Care service directory

Browse our directory to find a registered social care service and view our inspection reports

Elsewhere on the web

Concerns about care? Please let us know if you have any concerns about us, a service, or a member of care staff. Raise a concern