Register to provide a service

To provide social care or childcare in Wales you may need to register with us.

As part of our regulatory function we decide who can provide social care or children’s day care services. This means that you must apply and successfully complete our registration process before you can provide services.

We want to make sure that only people, organisations or companies we think will provide a safe and high quality service are registered. The process is detailed and thorough and involves a significant amount of work on the part of the applicant.

While the information in the application packs may be a helpful guide, you also need to read the National Minimum Standards and Regulations that relate to the service you want to provide.

Important information

If you are applying to register any of the following:

  • A care home
  • A children’s home
  • Domiciliary care
  • Secure accommodation or 
  • A residential family centre 

you need to be aware that the Regulation and Inspection of Social Care (Wales) Act 2016 comes into force in April 2018, and the above services will have to re-register at that point. We recommend you consider our timescales for processing applications before you submit. More information about the changes is available on the Regulation and Inspection of Social Care (Wales) Act 2016 page. Please contact us if you have any questions.

  • Who needs to register?

    Anyone who wants to provide the following services must register with us. You can either register as an individual or as an organisation.

    • Care homes for adults-including those provide nursing care
    • Domiciliary care agencies
    • Adult placement schemes
    • Nurses’ agencies
    • Children’s homes
    • Child minders
    • Children’s day care
      • Full day care  
      • Sessional day care 
      • Crèche 
      • Out of school care 
      • Open access play provision
    • Independent fostering agencies
    • Voluntary adoption agencies
    • Residential family centres
    • Adoption support services

    We also inspect Boarding schools, Residential special schools and Further education colleges which accommodate students under 18, but we do not register them.

  • Before you apply

    It takes about 14 weeks to process applications. It can take longer if we need more information, we are not happy with the information provided or additional information required is not returned on time. If this happens, we will contact you about how long we think it will take to process your application and the reasons for this.

  • Timescales for processing completed applications

    • Initial applications-14 weeks
    • Responsible person/Manager-12 weeks
    • Application to vary conditions of existing registration-5 weeks

  • Applications not processed within our timescales

    Under the Provision of Services Regulations 2009, (External link) applications for registration to provide a service covered by the regulations are deemed to have been granted if they are not processed within a reasonable period. However, the regulations allow different arrangements to be put in place where these are justified by overriding reasons relating to the public interest, including a legitimate interest of third parties such as:

    • People who use, or who may use, regulated services and their relatives
    • Local authorities and others who may commission, or purchase such services

    We have put in place different arrangements for the way applications are dealt with where there is any delay in processing applications beyond the timescale agreed. This means that any application for registration of a provider or manager under the Care Standards Act 2000 or Children’s Family (Wales) Measure 2010, or any application by a registered person to vary or remove the conditions of registration, will NOT be deemed to have been granted when any specified (or extended) time period has expired.

    We will only grant such applications when satisfied that all matters within the application meet the relevant parts of the Care Standards Act 2000, or Children’s and Families (Wales) Measure 2010 and any associated secondary legislation.

    It would not be in the public interest for such applications to be granted simply because a time limit has expired. It is in the public interest that those who provide, or seek to provide services to children and vulnerable adults should be subject to all necessary and appropriate scrutiny, checks and inquiries, including checks on the facilities provided. It is in the legitimate interests of third parties that we should carry out all necessary inquiries and give full consideration to all information arising from such inquiries before any application to register or vary or remove the conditions of registration is determined.

  • Application to vary conditions of registration

    If you want to make changes to your conditions of registration you must apply to vary the conditions of your registration. This can take about 5 weeks.

  • If you have a complaint

    If you feel that there has been unreasonable delay in processing your application or that we have not followed our registration process you can raise this with us through our complaints process.

On this site


Notification forms

If you are registered with us you must notify us of any changes or incidents at your service

Concerns about care? Please let us know if you have any concerns about us, a service, or a member of care staff. Raise a concern