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  • 19 December 2018
  • News

CIW Online is ‘simpler and more streamlined’ than paper system – care provider

We’ve been speaking to providers about their experiences using our online service.

In February, we launched our digital service for registration, CIW Online, which providers can also use to submit notifications and variations.

The system is currently only available for services registered under the Regulation and Inspection of Social Care (Wales) Act, but will be available for all providers in the future. 

We talked to Natalie Fletcher, a care services director with Quality Education with Care Ltd, about her experience of registering online.

Natalie explained that her service helps to prepare children with a range of emotional, behavioural and social difficulties for independent life.

She said:

As a designated Responsible Individual to the homes, I use CIW Online to update on any changes within the organisation, such as our Statement of Purpose and notifications.

This has largely been a positive experience, and the process of reporting information for each notification is clearly laid out with pre-set drop-down menus for easier use. This points you to the relevant information and standardises the process.

We’ve also used the online portal to re-register under the Regulation and Inspection of Social Care (Wales) Act. Overall, the system is a vast improvement on the previous processes for advising CIW of changes and notifications, and is more streamlined. It is far more relevant and a simple way to share information with CIW.

I would recommend the system to other providers, and tell them to have patience, as the process is vastly different to the old style. The portal requires time to understand and navigate around but alleviates a lot of work previously required.