We have published our 2020-23 Engagement Plan

Our ambition is to build strong and trusting relationships with people, talking with as many people as we can. Focusing on people’s experiences and understanding the impact of services on their lives will help us to improve the quality and safety of services for the well-being of the people of Wales.

The plan focuses on:

Further information and the full plan can be accessed from our strategy and projects page and from the links below.

• How we will ensure people are aware of the work we do and understand our role.
• How we will take action to improve how we engage people in our work.
• How we will share our knowledge and findings to support improvement.