Privacy policy.
General Data Protection Regulation (GDPR)
Under GDPR, we have a legal duty to protect any personal information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.
This document covers only the technical aspects of the CIW Online website. (External link) In regard to this, we do not pass on your details to any third party or other government department. If you want to understand all aspects of the storage and processing of the personal information of registered care services and providers, you will need to read our Privacy Notice.
Your rights
Under GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you. These are;
- a right of access to a copy of the information compromising your personal data;
- a right to object to processing that is likely to cause or is causing damage or distress;
- a right to prevent processing for direct marketing;
- a right to object to decisions being taken by automated means;
- a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and
- a right to claim compensation for damages caused by a breach of the Act.
You can read more about these rights here. (External link)
Visitors to our websites
When someone visits CIW Online we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in an anonymous way which does not identify anyone individually.
We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be open about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Use of cookies by Care Inspectorate Wales
Cookies are small text files sent to your computer or mobile device by the websites that you visit. They help make websites work better and provide information to the owners of the site. For instance, we use language cookies to know what language you would like the web site displayed to you in, and Google Analytics cookies to track users’ behaviour whilst on the site.
By understanding how people use our site, we can improve the navigation and content to better meet people’s needs. The information collected by Care Inspectorate Wales includes IP address, pages visited, browser and operating system. The data will not be used to identify any user personally. The cookies we use on our site are:
Language version
Name: langPrefWAG
Purpose: This cookie is created by the content management system and is essential for the site to display to correct language version of the site.
Expires: When you close your browser
GoogleAnalytics
Name: _ga
Purpose: This cookie is used to find out how visitors use our site. We use the information to help us improve the site. The cookie collects information in an anonymous form, including demographic information, the number of visitors to the site, whether they have visited before and the pages they visit.
Expires: 2 years
CookieControl
Name:
- civicAllowCookies
- civicShowCookieIcon
Purpose: This cookie records whether a user has accepted the use of cookies on our site.
Expires: 10 hours
Microsoft Azure Active Directory B2C
Purpose: The cookies used by Microsoft Azure Active Directory B2C are used to maintain the state and security of a CIW Online user's logged in session. Web browsers allow some control of cookies through browser settings.
Expires: When the web browser is closed
Web browsers allow some control of cookies through browser settings. You can find out more about cookies and how to manage them here. (External link)
What information do we collect?
We monitor user activity to enhance content provided on this site. This website uses Google Analytics, a web analytics service provided by Google Inc. ('Google'). Google Analytics uses 'cookies' and JavaScript code to help analyse user activity on websites. The information generated about your use of the website (including your anonymised IP address) will be transmitted to and stored on Google servers in the United States.
Google will use this information to produce user activity reports for this website. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
Google will not associate your IP address with any other data previously held. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that if cookies are disabled, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Read Google's Privacy Policy (External link) and Google's Terms of Service (External link) for detailed information.
Your interaction with this website
CIW Online is a portal managed by the Welsh Government on behalf of the Welsh Ministers whose main office address is at Crown Buildings, Cathays Park, Cardiff, CF10 3NQ. The purpose of CIW Online is to provide providers of Registered Services (or registration applicants) with the ability to interact online with CIW. For more information regarding this, click here.
Complaints or queries
CIW Online tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of CIW Online collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the appropriate contact below.
Links to other websites
This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
This privacy policy was last updated on 31/5/2018.
How to contact us
We welcome your feedback. If you contact us asking for information, we may need to contact other government departments to find that information. If your question is technical, we may need to pass it to our technology suppliers.
We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your message for audit purposes.
If you want to request information about our privacy policy you can email us at:
Email: webmaster@gov.wales
If you have a query or complaint about CIW Online, you can contact the CIW helpdesk at:
Telephone: 0300 7900 126 option 4
Email: ciwonline@gov.wales
If you have any further questions about how your data will be used by Care Inspectorate Wales, please contact us using the details below.
Quality & Information Manager,
Care Inspectorate Wales
Welsh Government
Sarn Mynach
Llandudno Junction
CONWY
LL31 9RZ
Email: CIWInformation@gov.wales
For any concerns relating to information controls within Welsh Government, use the contact details here:
Data Protection Officer
Welsh Government
Cathays Park
CARDIFF
CF10 3NQ
Email: Data.ProtectionOfficer@gov.wales
Website: www.gov.wales