Our findings from our assurance check of adult services in Caerphilly County Borough Council

This assurance check focused on adult services and reviewed Caerphilly’s performance in exercising their duties and functions in line with legislation.

Findings

We found staff are proud of the work they do and the outcomes they achieve for people. One staff member told us “I am incredibly well supported in my role. The manager and senior staff are exceptional. It is a pleasure to come to work." This positive practice and staff opinion was widely embedded across adult services.

The local authority works well with partner organisations to stabilise and shape the market for social care. Leaders explore innovative approaches to remain outcome-focused, whilst creating efficiencies and cost-savings.

Leaders in adult social services have a good understanding of service strengths and areas for improvement.

Next steps

We expect the local authority to consider the areas for improvement identified in our letter, and take appropriate action to address and improve these areas. We will monitor progress through our ongoing performance review activity with the local authority.

Where relevant we expect the local authority to share the positive practice identified with other local authorities, to disseminate learning and help drive continuous improvement in statutory services throughout Wales. 

To see all our findings and recommendations read the full report below.