This website is run by Care Inspectorate Wales (CIW). We want as many people as possible to be able to use this website.
Using this website
This website is run by Care Inspectorate Wales (CIW). We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
This website’s accessibility
We know some parts of this website aren’t fully accessible:
- some pages and document attachments are not clearly written
- many older PDF documents aren’t fully accessible to screen reader software
What to do if you can’t access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email CIW@gov.wales
- call 0300 7900 126
We’ll consider your request and get back to you within 15 working days.
Reporting accessibility issues with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact: CIW@gov.wales or phone us on 0300 7900 126.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Care Inspectorate Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Issues with PDFs and other documents
Many of our older PDFs don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.
Some of these are historic documents and are either not owned by us or not essential to providing our services. These types of documents are exempt from the regulations. We do not currently have any plans to make them accessible.
If you need to access information in one of these document types, please contact us and ask for an alternative format.
How we tested this website
This website was last tested on 12 December 2019. The test was carried out by Connect Internet Solutions Ltd.
We tested a combination of core templates, commonly used which included:
- Our service directory: careinspectorate.wales/service-directory
- A service directory profile
- News article: careinspectorate.wales/190926-national-review-care-children-wales
- Raise a concern page: careinspectorate.wales/contact-us/raise-concern
This statement was prepared on 17 September 2020. It was last updated on 17 September 2020.