Accessibility statement for careinspectorate.wales

Using this website

Care Inspectorate Wales (CIW) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to our website careinspectorate.wales.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software

We’ve also made the website text as simple as possible to understand.

AbilityNet (External link) has advice on making your device easier to use if you have a disability.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (External link) AA standard, due to the non-compliance issue listed below.

• Many older PDF documents aren’t fully accessible to screen reader software.
• Some document attachments are not clearly written
• Form elements missing labels on the home page, this issue will be resolved in March 2024.

Non-accessible content

The content listed below is non-accessible or not within the scope of the accessibility regulations.

Non-compliance with the accessibility regulations:

Issues with PDFs and other documents

Many of our older PDFs don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader. This fails WCAG success criterion 1.3.1.

Content is not within the scope of the accessibility regulations:

Some of these are historic documents and are either not owned by us or not essential to providing our services. These types of documents are exempt from the regulations. 

We are currently working through all our PDFs to replace them with an accessible HTML version where possible. Any new PDFs or Word documents we publish will meet accessibility standards.

If you need to access information in one of these document types, please contact us and ask for an alternative format.

Preparation of this accessibility statement

This statement was prepared on 04 January 2024.

This website was last tested in February 2024. The test was carried out internally. We used SortSite Desktop to scan over 6,296 of our pages. 

We tested a combination of core templates, commonly used which included:

• Our service directory: careinspectorate.wales/service-directory
• A service directory profile
• News articles
• Raise a concern page: careinspectorate.wales/contact-us/raise-concern

In October 2023, the UK Government Digital Service conducted an audit of a representative sample of our pages, from which a number of common accessibility issues were identified and fixed.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email CIW@gov.wales
• call 0300 7900 126

We’ll consider your request and get back to you within 15 working days.

Reporting accessibility issues with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact: CIW@gov.wales or phone us on 0300 7900 126.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS) (External link).