How to provide feedback about a social care or childcare and play service in Wales.
Feedback is an important source of information for us. It is often provided by the people who use and rely on the social care and childcare and play services in Wales; as well as their relatives, visitors, staff, involved professionals, friends or neighbours. Feedback can be about things that are going well, or things which need to get better. We want to hear both.
Our ‘Providing feedback about care services in Wales guidance’ explains how to provide feedback, what information we are looking for and what happens with your feedback.
Sharing your experiences with us
It is important we hear about your experience of care and/or support. This helps us to understand whether people using services are supported to achieve the best possible outcomes and are not placed at risk or experience harm.
If you have received care and/or support yourself; if you know about care and/or support received by a relative, friend or neighbour; or if you know about the care and/or support provided due to your job role, we want to hear from you.
If you have a specific concern about the safety and quality of a social care or childcare and play service in Wales, you should complete and submit our concern web form. We will review your concern and consider what appropriate action to take with the care service.
If you wish to share general feedback about your experience of a social care or childcare and play service in Wales, you should complete and submit one of our feedback surveys. This information will help inform what we know about a care service and feed into our inspection planning.