Get in touch

If you have any questions regarding coronavirus (COVID-19) not currently included on our FAQ's for care providers and staff across Wales please use the form below to get in touch with us.

Providers are encouraged to visit the Public Health Wales website for the latest information. Additional information links and information can be found on our Coronavirus (COVID-19) page.

Please use the form below to get in touch with us

By submitting this form you are agreeing to our Privacy Policy where you can read how we handle your data and information.

Get in touch

Telephone: 0300 7900 126

E-mail: CIW@gov.wales

Fax: 0872 437 7301

Twitter@Care_wales

Facebook - Care Inspectorate Wales

Opening hours

Monday - Thursday: 09:00 - 17:00
Friday: 09:00 - 16:30
Saturday - Sunday: Closed

Response times

We aim to acknowledge all enquiries made by phone or email, within 2 working days and respond within 15 working days. Complex enquiries could take longer.

If you contact us in Welsh

We will make sure you can talk to someone in Welsh. If we can’t deal with your enquiry immediately, we will call you back within 24 hours. If you write to us in Welsh we will respond in Welsh.

If you want to make a complaint about us

We will acknowledge your complaint within 5 working days and aim to resolve it within 10 working days.

Accessibility

We’re committed to meeting your needs. We’re always looking for ways to improve the accessibility of our information. If you have any comments or ideas please let us know.

If you want a report in a different format or language please contact us.