Completing your Self Assessment of Service Statement (SASS): Childcare and play services

Information about your SASS.

Childcare and Play is going online from 6 January 2020. CIW Online (External link).

All childcare and play providers must complete and submit their SASS online. Only the Responsible Individual or Registered Person can complete the SASS.

Between 4 November and 18 November, letters will be sent to all childcare and play providers to inform them they will need to create and activate their CIW Online account in preparation for completing the SASS.

CIW Online will be available for you to complete and submit the SASS from 6 January 2020. The deadline to submit the SASS is 9 March 2020. As this is a regulatory requirement of the Child Minding and Day Care (Wales) Regulations 2010 (Regulation 17), failure to submit the SASS will mean that you will not be complying with the law. This may affect your rating at inspection and enforcement action may be taken.

I have a question about the SASS questions. Where can I get help?

If you have a question about the SASS questions, you should contact the provider/member organisations who will assist you with any questions you may have. They will support any individual irrespective of being a member of that group.


I am cancelling or voluntarily suspending my service. Do I need to complete the SASS?

If you write to us to voluntary cancel or suspend your service before 9 March 2020 you do not need to complete the SASS

When will CIW Online be available to complete the SASS?

CIW Online will be available from 6 January 2020.

What is the deadline for the SASS?

The Self Assessment of Service Statement must be completed and submitted by 9 March 2020.

Why do we need this information?

It is important that we have current and correct information about your registered service. The inspector will also use the information to plan for an inspection.

How we use your information

Our privacy notice sets out the kind of personal information we may need to collect about you, what we do with it, who we may need to share it with, how long we will hold it for and what your rights are in relation to it. Our privacy notice has been developed in line with GDPR and UK Data Protection laws.

SASS Online Technical Support

I cannot remember my login username

You can create a new online account with an alternative username by selecting ‘create new account’ and follow the instructions.

I cannot remember my login password

Passwords can be reset from CIW Online by selecting ‘Can’t access your account’. Follow the online instructions.

I haven’t received my verification code

Please check the correct email address was used. We advise you to also check your junk email folder.

I keep receiving a time out error when inputting the verification code

You must input the code within two hours of receiving it. If it has been longer than two hours, please request another code by clicking on the send new code button.

I have generated more than one verification code

All previously requested codes will be superseded by the new code. Please make sure you are using the most recently received code and manually enter this.

If you continue to experience technical difficulties with CIW Online, please contact us on 0300 7900126, option 4 or email