Contact us

How you can get in touch with us.

Please use the form below to get in touch with us.

Fields marked * are mandatory

You can also contact us or send us your question by phone, email or on twitter.

Response times

We aim to acknowledge all enquiries made by phone, letter or email, within 2 working days and respond within 15 working days. Complex enquiries could take longer.

If you contact us in Welsh

We will make sure you can talk to someone in Welsh. If we can’t deal with your enquiry immediately, we will call you back within 24 hours. If you write to us in Welsh we will respond in Welsh.

If you want to make a complaint about us

We will acknowledge your complaint within 5 working days and aim to resolve it within10 working days.

Accessibility

We’re committed to meeting your needs. We’re always looking for ways to improve the accessibility of our information. If you have any comments or ideas please let us know.

If you want a report in a different format or language please contact us.

Our Offices

 
 
 
 
 
  • National office

    Merthyr Tydfil

    0300 7900 126

    Welsh Government office
    Rhydycar Business Park
    Merthyr Tydfil
    CF48 1UZ

    Opening hours
    Monday - Thursday: 09:00 - 17:00
    Friday:  09:00 - 16:30
    Saturday - Sunday: Closed

  • Llandudno Junction

    Llandudno Junction

    0300 7900 126

    0872 437 7301

    Care Inspectorate Wales
    Welsh Government office
    Sarn Mynach
    Llandudno Junction
    LL31 9RZ

    Opening hours
    Monday - Thursday: 09:00 - 17:00
    Friday: 09:00 - 16:30
    Saturday - Sunday: Closed

  • Merthyr Tydfil

    Merthyr Tydfil

    0300 7900 126

    0872 437 7302

    Care Inspectorate Wales
    Welsh Government office
    Rhydycar Business Park
    Merthyr Tydfil
    CF48 1UZ

    Opening hours
    Monday - Thursday: 09:00 - 17:00
    Friday: 09:00 - 16:30
    Saturday - Sunday: Closed

  • Carmarthen

    Carmarthen

    0300 7900 126

    0872 437 7303

    Care Inspectorate Wales
    Government Buildings
    Picton Terrace
    Carmarthen
    SA31 3BT

    Opening hours
    Monday - Thursday: 09:00 - 17:00
    Friday: 09:00 - 16:30
    Saturday - Sunday: Closed

 
Concerns about care? Please let us know if you have any concerns about us, a service, or a member of care staff. Raise a concern