Ratings for care home and domiciliary support services

Most services will be legally required to display their ratings, however, the following services DO NOT have to display a ratings poster at their service: 

• Services for people under 18.
• Small services with 4 or fewer residents.
• Domiciliary support services where:
  • The service location is not accessible to the public.
  • The service is provided from someone's private home.

Where will you see ratings? 

• On posters in care homes.
• On care service websites.
• In CIW inspection reports.
• On the CIW online directory.

Benefits of ratings:

Clarity at a glance: Ratings provide an instant view of the quality of care you can expect from a service. 

Choose with confidence: Ratings enable you to more easily choose a care service that's right for you or your family member.

Driving continuous improvement: Ratings encourage care providers to improve their services, ensuring those receiving care can thrive.