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Ratings for care home and domiciliary support services

From April 2025 all care home and domiciliary support services will receive published ratings.

In preparation for regulations for ratings under the Regulation and Inspection of Social Care (Wales) Act, we implemented a system of silent ratings for care homes and domiciliary support services in June 2023. 

All services inspected after 1 April 2025 will receive ratings and these will be publicly available. There will also be a legal requirement for services to display their ratings on their websites and / or public spaces. 

Evaluation of silent ratings pilot for care homes and domiciliary support services

In order for us to get an understanding of what worked well and what areas needed further development during the silent ratings phase, we asked an independent company, Practice Solutions Ltd (External link) to evaluate our approach.

The Practice Solutions team sought the views of a wide range of people involved in both inspection and social care, including providers and carers of those who use services, as well as CIW inspectors. 

You can view the evaluation report here.

Our action plan – how we will implement published ratings

In preparation for the publication of ratings and in response to the independent evaluation of the silent ratings pilot, we have developed an action plan which outlines the steps we will take over the coming weeks and months. 

You can view our action plan here.

Welsh Government consultation results: Inspection ratings regulations

In 2024, the Welsh Government completed a consultation seeking your views on the Regulated Services (Inspection Ratings) (Wales) Regulations which will establish a framework for published inspection ratings for both adult and children's care homes, as well as domiciliary support services.

The consultation document, response form and easy read versions of these documents, can be found on the Welsh Government website (External link).