Coronavirus (COVID-19)

Coronavirus graphic

Latest information on Novel Coronavirus (COVID-19).

If you have a suspected or confirmed case of coronavirus, you need to inform us. Please use our notification process for infectious diseases.

Our statements

The COVID-19 pandemic has taken us all into uncharted waters and we recognise the huge challenges facing providers. We want to reassure you that we’re not undertaking routine inspections at the moment and when the pandemic is over and we resume inspections, we will not be considering retrospectively actions taken in the best interests of people who use services. We would only take action where we identify wilful neglect or deliberate harm. It is important you continue to risk assess and document your decisions.

In response to the coronavirus (COVID-19), we have captured some of your most frequently asked questions for care providers and staff across Wales.

13 May 2020
How we ensure the quality and safety of services during the COVID-19 pandemic

29 April 2020
We are here to support you through these unprecedented times

21 April 2020
Joint statement with HIW: Personalised advanced care planning in Wales

17 April 2020
COVID-19 and the National Minimum Standards for Regulated Childcare for children up to the age of 12 years

1 April 2020
New service allows DBS to respond quicker to recruitment requests during COVID-19

31 March 2020
Thank you for the commitment and hard work during these unprecedented times

27 March 2020
Legislative changes for social care provisions in response to COVID-19

23 March 2020
Coronavirus (COVID-19): Our approach to Registration and Variation applications

16 March 2020
COVID-19: We will pause routine inspections from 5pm on 16 March

10 March 2020
Coronavirus (COVID-19) information for our registered care providers

The latest offical information

Childcare and play services

All childcare and play services in Wales are advised to note the latest guidance about COVID-19 to reflect current developments: 

Although the guidance is mainly directed at schools and education services, the same applies to all childcare and play services. All such services are asked to take note of this guidance and to regularly check the Public Health Wales website where any future updates will be published directly. From this website you can also access advice issued by the UK Government.


Care and residential services

All social/community and residential services in Wales are advised to note the latest guidance about COVID-19 to reflect current developments:

During these uncertain times, the Deputy Minister for Health and Social Services Julie Morgan, has sent the following video to care home residents across Wales: A Message to Care Homes Residents in Wales