Provide feedback or raise a concern about care services
How to provide feedback or raise a concern about a care service in Wales.
We value your input about care services in Wales. Whether you want to share a positive experience or raise a concern, your feedback helps us ensure the quality of care across the country.
It also helps us to understand whether people using services are supported to achieve the best possible outcomes and aren’t at risk or experiencing harm.
Reporting a concern about a care service
If you have a specific concern about the safety and quality of a social care or childcare and play service in Wales, you should raise it with the registered service first. Services are required by law to have their own easily accessible complaints procedure that they must follow.
If you want to raise a concern with us about a service, select the button below. We will review your concern and consider what appropriate action to take with the care service. Please read the guidance before you raise a concern.
Providing general feedback about care services
Feedback can be about things that are going well, or things which need to get better. We want to hear both. It is often provided by the people who use and rely on social care and childcare and play services in Wales; as well as their relatives, visitors, staff, involved professionals, friends or neighbours.
If you wish to share general feedback about your experience of a social care or childcare and play service in Wales, select the button below and choose the option ‘General feedback’. Further information on our feedback process can be found in our Providing feedback about care services in Wales guidance.
Making a complaint or raising a concern about a local authority social service
Local authority social services are responsible for providing information, advice and assistance as well as assessing people’s need for care and support and arranging for care and support to be provided. They may also directly provide a range of services such as day support as well as services registered with us such as care homes.
If you have a complaint about the way a local authority social service operates, you should contact them directly. Further information on how we can support complaints about local authority services can be found in our Providing feedback about care services in Wales guidance.
We are interested to hear from people about their experience of the service they receive from the local authority. This will help to inform our understanding of how well the local authority social service operates and supports the people who use it.
If you want to raise a concern with us about a local authority social service, select the button below.