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0300 7900 126

Report a concern about a care service

Before we begin

Please read the guidance before you raise a concern if not done so already.

If you are concerned, someone may be at risk of harm, abuse or neglect, you should contact social services in your area to report a safeguarding concern. Visit the Welsh Government website (external link) for contact details.

If you report a safeguarding concern about a care service, we want you to tell us as well.

The form you are about to access is for raising a concern about a care service, i.e. a concern you may have about the direct provision of care and/or support provided by a care service. If your concern is about the advice, assessment, contracting or commissioning arrangements provided by the local authority, then you should raise a concern about a local authority.

Alternatively, if you would prefer to speak directly to us about your concerns, you should contact our CIW Connect Team via telephone on 030007900126 and speak to a member of our staff.

If your concern relates to a previous concern raised with us, please contact our CIW Connect Team to discuss.

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