Local authority social services are responsible for providing information, advice and assistance as well as assessing people’s need for care and support and arranging for care and support to be provided. They may also directly provide a range of services such as day support as well as services registered with us such as care homes.
If you have a complaint about the way a local authority social service operates, you should contact them directly. Further information on how we can support complaints about local authority services can be found in our Providing feedback about care services in Wales guidance.
We are interested to hear from people about their experience of the service they receive from the local authority. This will help to inform our understanding of how well the local authority social service operates and supports the people who use it.
If you want to raise a concern with us about a local authority social service, select the button below.
Raise a concern about a local authority social service