How we inspect adult care services

Information and guidance about how we inspect adult care homes.

Reference to ‘Care and Social Services Inspectorate Wales’ (CSSIW) in the documents on this page should be read as ‘Care Inspectorate Wales'.

What we check and report

When our inspectors visit a care service, they will consider four core themes:

  • Well-being
  • Care and support
  • Environment
  • Leadership and management

How often we inspect

We inspect adult care homes every year as part of our rolling programme.

We have two types of inspections: full and focused.

Full inspections

These are routine inspections, planned as part of our inspection schedule.

Full inspections take place approximately six months after a newly registered service becomes operational. After that, we inspect once every year.

Focused inspections

These normally happen when concerns are raised or to follow up on areas of improvement identified at previous inspections. These inspections may only look at some aspects of a service.

All our inspections are unannounced, although in exceptional circumstances, we may call a day or so in advance to minimise any disruption or distress and to check which days and times may be the best time to visit.

Self Assessment of Service Statement (SASS)

More information about completing your SASS is available on our ‘SASS’ page.

Help for providers

Providers should read our Code of Practice. It outlines how we inspect services registered under the Regulation and Inspection of Social Care (Wales) Act 2016 (External link).

We have also produced an inspection handbook for adult services and frameworks of what we will inspect against.

Download documents