News

We are experiencing problems with our phone line (0300 7900 126)

Temporary arrangements are in place during the COVID-19 pandemic

Please get in touch with us using our online form

Details about our office opening hours over the Bank Holiday

In response to COVID-19 the first online event to support care homes at this difficult time will run on Monday 18 May

The document is for inspectors to use when carrying out inspections

We have published a statement to advise the public and Ministers on how we will continue to provide assurances about the quality and safety of the services we inspect and regulate

We are continuing to process new childcare and play services registrations and variations to conditions for already registered services

We have published a joint statement with Healthcare Inspectorate Wales (HIW) on the importance of speaking up about risks and adverse outcomes

We are continuing to support registered providers, process new registrations and to address any concerns people may have about the safety and quality of care