Online services

We are designing online services ‘CIW Online’ to support our work and make it easier for providers and people to contact and work with us.

We are rolling out online services in a phased approach over the next few years.

What you can do online

Childcare and play providers

Responsible Individuals or Registered Person’s of childcare and play services who already have a CIW Online account and submitted both SASS parts one and two are able to view their submitted SASS forms and view and amend their contact details online. (External link)

Responsible Individuals/Registered Persons of adult care homes, children’s homes and domiciliary care agencies

Responsible Individuals/Registered Persons of adult care homes and children’s homes who already have a CIW Online account and submitted their focused SASS from last year are able to view their submitted SASS form and view and amend their contact details online.(External link)

Notifications

Providers who have registered with us under the Regulation and Inspection of Social Care (Wales) Act 2016 can submit notifications online and make changes to their registered service. 

All online services will be available in Welsh and English.

How do I access CIW Online?

The following people can access CIW Online (External link):

  • Childcare and play providers
  • Responsible Individuals/Registered Persons of adult care homes, children’s homes and domiciliary care agencies

Creating your CIW Online account

It will take you a few minutes to set up your account.

You will need to have:

  • A valid email address
  • A PIN number that we would have sent to your registered address

We will also ask you some security questions when you activate your account.

Online support

If you need help using our online service or have any questions please email us.