Our strategy and projects

Our strategic plan 2025-2030

What we want to achieve and how we plan to do it over the next five years.

Welcome to our Strategic Plan 2025-2030. 

This five-year roadmap outlines our commitment to strengthening safety and quality in services across Wales through our three key pillars: 

• assuring quality through robust regulation
• driving meaningful improvement at all levels
• expanding our positive influence through partnership

Explore the full plan to discover how we'll work together to make a real difference to the lives of people across Wales.

Our engagement plan 2020-2025

Our engagement plan sets out our priorities and ambitions for engaging people in our work over the next five years.

Our ambition is to build strong and trusting relationships with people, talking with as many people as we can. Focusing on people’s experiences and understanding the impact of services on their lives will help us to improve the quality and safety of services for the well-being of the people of Wales.

The plan focuses on:

• how we will ensure people are aware of the work we do and understand our role
• how we will take action to improve how we engage people in our work
• how we will share our knowledge and findings to support improvement

We will evaluate the progress we have made in implementing this plan each year, working with the group of people who helped us to develop it and our National Advisory Board.