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Care Inspectorate Wales
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Inspection of Adult Services: Powys County Council

Our findings and recommendations for adult services in Powys County Council.

We undertook our inspection in January this year. We saw evidence some people received good care and support but this was not consistent. Some people faced significant delays in being assessed for care and support and in receiving a service. Significant improvement is required.

There was good co-operation between frontline health and social care staff and a range of voluntary sector and community groups.

Urgent safeguarding referrals were dealt with swiftly and effectively but there was an unacceptable backlog of safeguarding work at screening and enquiry stages.

Our inspectors noted the commitment of staff who have shown professionalism whilst coping with many changes and depleted resources.

Our recommendations

As a priority,

  • Senior leaders must continue to provide strong political and corporate support for adult services to ensure service improvements.
  • Ensure all safeguarding enquiries are undertaken within statutory timescales.
  • Ensure clear management oversight and understanding of demand, capacity and prioritisation of workflow within adult safeguarding.
  • Strengthen the existing adult services improvement plan.
  • Produce a robust workforce strategy including short, medium and long term plans for recruitment and retention of the adult services workforce.

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