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Care Inspectorate Wales
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Inspection of Children’s Services: Merthyr Tydfil County Borough Council

Our findings and recommendations for children’s services in Merthyr Tydfil County Borough Council.

We inspected services for children at Merthyr Tydfil during April and May 2018.

The inspection looked at the experience and progress of children on the edge of care, children looked after and care leavers, and the use of fostering, residential care and out of area placements.

We also looked at child protection enquiries, urgent protective action, and care and support protection plans.


The children’s service has a dedicated workforce who are professionally committed to promoting best outcomes for children and families.

Safeguarding procedures and processes were understood and followed by staff.

The local authority recognises there is a need to further develop its services for young people who are leaving care.

Despite the commitment and professionalism of staff, the inability to transfer cases between some teams due to staff vacancies has impacted on staff morale.

The challenges for front line staff were being addressed through the recruitment of key staff and agency cover. 

Areas for development

  • Further work is required to ensure partner agencies have a clear and shared understanding of significant harm when making referrals to the Multi Agency Safeguarding Hub
  • A more comprehensive quality assurance system is needed, including improved focus on the frequency, consistency and quality of front line supervision.

Next steps

We expect the local authority to consider the areas identified for development and take appropriate action. We will monitor progress through our on-going engagement activity with the local authority.


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